Scope of Work and Deliverables

In Scope

The maintenance and support are for products that fall under the following categories:

WebSphere

Tivoli

Cognos

Security Network

Consulting Services

Installation

Integration

In the event of future IBM Maximo software product releases, they shall be considered in scope if the product(s) belong to one of the in-scope categories and are determined to exhibit functionality that supports the in-scope product suite’s core function.

We are looking in the market for contractors proficient in delivering an exhaustive scope of services which include, but are not necessarily limited to the following:

24/7 Technical Support: To promptly address any technical issues that may arise around the clock.

Software Updates and Security Patches: Regular updating of our Maximo system to ensure that it stays aligned with the most recent software patches, updates, and security improvements.

System Performance Monitoring: Ongoing surveillance of the Maximo environment to proactively optimize performance and preclude issues.

Stress Testing: Conduct stress testing to validate system stability, robustness, and reliability under extreme load conditions.

Maximo Architecture Optimization: Consultation and implementation support to optimize the current architecture of our Maximo environment for maximum efficiency and effectiveness.

Staff Training: Facilitate training sessions aimed at maximizing user competency in leveraging Maximo's numerous functionalities.

Documentation: Unbroken maintenance of detailed records that document our Maximo configurations and setups.

Emergency Response: A rapid action plan for handling critical incidents.

Customization and Integration: A reserved pool of hours for on-demand customization of Maximo to align with our evolving business needs and its integration with other extant systems.